Job Summary: Handles accounts for consumers and collects payment information.  Answers incoming phone calls and transfers them to the appropriate extensions; takes messages and monitors the schedules of A&D staff; acts as a receptionist for consumers, controlling the traffic flow between them and physicians; makes appointments and maintains daily schedules.

Qualifications: A high school diploma or equivalent is required; a bachelor’s degree in behavioral health, social services, or a related field is preferred. Prior training or experience in a mental health or healthcare setting is also preferred. The ideal candidate will demonstrate proficiency in the Microsoft Office Suite (Word, Excel, Outlook, and PowerPoint), possess strong organizational and record-keeping skills, and have the ability to maintain accurate filing systems and logs. Excellent written and verbal communication skills are essential, along with the ability to schedule appointments, manage multiple priorities, and provide professional customer service by telephone and in person. The employee must demonstrate the ability to recognize and respond appropriately to each consumer’s individual needs based on medical condition, age group (infant, pediatric, adolescent, adult, and geriatric), limitations, and treatment plan. Work is primarily sedentary, with occasional standing, walking, lifting, and movement of supplies or equipment. This position has been determined to have an occasional or very low risk of occupational exposure to blood-borne pathogens in accordance with OSHA standards.

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