Job Summary: The Desktop Support Specialist (IT/DSS) will be responsible for effective provisioning, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure. This individual will ensure that system hardware, operating systems, software systems, and related procedures adhere to organizational values. The IT/DSS will also be responsible for troubleshooting and timely resolution of end user problems and requests related to the following systems: MS Windows, MS Office, IBM iSeries based clinical systems, Windows Server, i/OS, Networking equipment (Both Wired and Wireless); Access Control systems, Time and Attendance systems, Printing Equipment; and Phone Equipment. The IT/DSS reports to the Network Administrator.

Qualifications: Minimum two year degree in Computer Science/ Networking is strongly preferred. Equivalent education and/or experience with broad knowledge, skills and abilities relative to the position will be considered.
Experience with AS/400 emulation and i/OS is desired.
Must have excellent time management and organizational skills, work independently, and have a sense of urgency prioritizing resolution of issues
Ability to logically troubleshoot and resolve problems.
Work with minimal supervision.

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